If you find that you need to return an item, please review the complete details of our return policy below:

- Returns allowed within 14 days of receipt of your order.

- Item must be in new and unopened condition. It must also be in the original packaging.

- Shipping costs will be the responsibility of the customer if the item(s) are non-defective.

- We will refund the full cost of the merchandise after the return is received.

- Contact us if you received a damaged item or we deliver the wrong item to you.

- Please contact us at brioviva.service.tw@gmail.com with your order numbers, damaged/defective item(s), and a photo showing the damages.